Customers and other stakeholders have been reassured by the Electricity Company of Ghana (ECG) of the company’s commitment to ensuring a smooth transition to the new tariff on September 1, 2022.
In this regard, ECG urged consumers to “take care of their personal use by conserving energy, which will result in spending less on power,” in a release issued by the Managing Director, Samuel Mahama.
A portion of the press announcement read, “The Electricity Company of Ghana wishes to advise our valued customers and stakeholders that it will implement the PURC-approved major tariff review, which was announced on August 15, 2022, with effect from Thursday, 1st September 2022.”The addition of statutory levies and other fixed charges will raise the average percentage declared by the PURC, according to ECG, because “the average percentage rise is on energy use only.” The announcement further stated that “in actuality, individual consumers’ tariff percentage rise will depend on customer classification and consumption category.”
According to the new bands for residential customers, the consumption of exclusive lifeline beneficiaries has been estimated at 30kWh, according to the statement.
To aid, clarify, and resolve any issues consumers may be having, ECG has set up customer help desks in each of its district and customer care centers.